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Hours
Sun - Closed
Mon - 8am - 5pm
Tue - 8am - 5pm
Wed - 8am - 5pm
Thu - 8am - 5pm
Fri - 8am - 5pm
Sat - Closed

Investing in Community Dreams

Our vision is to advance the hopes and dreams of everyone in Fairfax and throughout the greater Cleveland area. Our mission is to connect every individual and family to services, programming, cultural programs, career opportunities, and more throughout greater Cleveland.

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Our Core Values

Our fundamental core beliefs and values drive us to advance our community and achieve our mission.

Building Better Relationships

We’re committed to rethinking how communities and financial institutions build strong, healthy, and collaborative relationships that serve and advance the needs of every individual and family.

Supporting Community Dreams

Supporting Community Dreams

We believe in empowering Fairfax residents with resources and providing accessible opportunities to every community member to ensure that no dream is ever deferred.

Remembering our Roots

Remembering our Roots

As we work together to advance and achieve our shared future, preserving Fairfax’s rich history will always be at the forefront of our minds and efforts

Making a difference

We believe that no effort is too small to make a difference in the lives of individuals and families in Fairfax and the greater Cleveland area.

Team

Traci Mitchell

Executive Director

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Traci Mitchell is the Executive Director of the PNC Fairfax Connection. An experienced professional, with more than 37 years in the banking industry. Prior to joining PNC Fairfax Connection, she served as vice president, senior Sales & Client Experience Specialist in Retail Distribution, expertly leading organizational change management initiatives that drove sustainable, transformative change. Traci spent a major portion of her career dedicated to the advancement of youth through her work on various local non-profits, serving on youth ministries at her church, Affinity Missionary Baptist Church, and she’s currently serving her second term as a board member for her local school district. Traci is passionate about providing the tools and resources needed to assist others in meeting their life aspirations.

traci.mitchell@pnc.com | 216.391.4758
Amanda Talton

Amanda Talton

Executive Assistant

Amanda Talton is the the assistant to the Executive Director. After graduating from Mount Vernon Academy, Amanda received an Associate’s degree in Criminal Justice from Cuyahoga Community College. She has more than 15 years of customer service experience and is passionate about traveling and helping people. Amanda also has a background in sports as an athlete and coach. She is committed to helping people become the best version of themselves. One day she hopes to combine her love for traveling with helping others.

amanda.talton635@pnc.com | 216.391.4677
Ben Louis

Ben Louis

Program Manager

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Ben Louis is the Program Manager at the PNC Fairfax Connection who is responsible for all programming for youth from ages Pre-K to high school seniors. Before joining the Connection, Ben was a special education teacher for nearly a decade, teaching in schools in Cleveland, Chicago, and South Korea. He has a Bachelor's degree in Secondary Education from Walsh University and a Master's degree in Special Education from Dominican University. As a resident of Cleveland himself, Ben is passionate about ensuring all students in our great city have access to excellent educational opportunities and empowering our children with mindsets and skills to achieve their dreams.

benjamin.louis@pnc.com | 216.391.4749

Fred Ford

Member Service Representative

Fred was born and raised In Louisville, Kentucky. A graduate of Baldwin–Wallace College, he has been with the PNC Fairfax Connection since its inception in 2012. A retired Cuyahoga County Court employee, Fred has over 30 years of professional office experience. He is also a proud high school and middle school sports coach with over 20 years of coaching experience. Fred is his happiest when he’s around his family and serving the community in some capacity.

fred.ford@pnc.com | 216.391.4677
Jayla Franks

Jayla Franks

Member Service Representative

Jayla originated in Detroit, Michigan but has called Cleveland home since 2013. A graduate of John Hay high school, she continued her education at Cuyahoga Community College, earning her certification in welding. Jayla has held positions within nonprofit organizations and community serving roles before joining the PNC Fairfax Connection team. Jayla enjoys great literature and great conversations with great people.

jayla.franks@pnc.com | 216.391.4677
Parker Thompson

Parker Thompson

Program Administrator

Parker Thompson is the Program Administrator at PNC Fairfax Connection. Before joining PNC Fairfax Connection, Parker was a Project Administrator in PNC Business Technology & Innovation Business Management Team working on agile technology projects, utilizing his skills and expertise to drive effective change. Before PNC, Parker had the rewarding experience teaching computer science as a long-term substitute teacher.

parker.thompson@pnc.com | 216.222.3060